I had called and messaged through the website in the morning about some
Back pain. A few hours later I was responded to via text that they would be able to see me at the urgent care. When I got off work I went up to the urgent care and check in was very easy since I was previously seen by a primary care physician at this location. I didn’t wait more than 10 minutes to be taken back to a room. My vitals were taken, the issue was discussed, my medical record was updated, and not 5 minutes after the woman that took my vitals left the room, I was seen by Mrs. Ashburn. I felt like I was listened to and my concerns were taken into consideration. The issue was an easy one to diagnose so much time wasn’t needed. The whole process was quick and easy. The only thing I could say could use improvement is it’s hard to get ahold of someone to schedule an appointment when you call. Using the website seems to get much faster responses and results. All of the staff I interacted with were pleasant and friendly. I would refer anyone here.
Kristen H. | Jan 13, 2023
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